The mbi23 Platform Terms and Conditions You Need to Know

Welcome to mbi23. This Terms and Conditions document ("Terms") is a legally binding agreement between you ("User" or "Member") and mbi23 ("Company", "we"). By accessing, registering, or using any part of the mbi23 platform, you confirm that you have read, understood, and agreed to be bound by all the terms contained in this document.

These Terms should be read together with Privacy Policy and Responsible Gaming Policy ours, all of which together form the entire agreement between you and mbi23.

Mbi23 is open only to individuals who meet the following eligibility requirements. It is your sole responsibility to ensure you satisfy all criteria before registering or using our platform.

• You must be 18 years and above or have reached the age of majority as required by the laws of your jurisdiction, whichever is higher.
• You must be an individual acting on your own behalf and not as an agent or representative of any third party.
• You are not on any self-exclusion list imposed by any relevant authority.
• Your use of the mbi23 platform does not violate any laws or regulations applicable in your country or region.
• You have not previously had your mbi23 account closed or banned for any reason.

Each user is only permitted to hold one (1) active account at mbi23. Holding multiple accounts is strictly prohibited and may result in the suspension of all related accounts along with the forfeiture of balances and bonuses.

During the registration process, you are required to provide accurate, complete, and up-to-date information. The details required include:

• Full name as shown on your valid identity card or passport.
• Exact date of birth for age verification.
• An active email address that you own and can access.
• Mobile phone number registered in your name.
• Bank or e-wallet details for deposit and withdrawal purposes.

Identity verification (KYC) is required before your first withdrawal. Accepted documents include a valid Malaysian identity card, passport, or driving licence. mbi23 reserves the right to request additional documents at any time to ensure your account's security.

Mbi23 supports a variety of popular payment methods in Malaysia to make your deposit process simple. All deposits are processed securely through certified payment channels protected with 256-bit SSL encryption.

Available deposit methods at mbi23 include:

• Online Banking (FPX) — Supports all major Malaysian banks including Maybank, CIMB, RHB, Public Bank, Hong Leong, and more.
• TNG eWallet — Instant deposits via your Touch 'n Go eWallet account.
• GrabPay — Deposit option using your GrabPay Wallet balance.
• Boost — Easy deposits via the Boost Malaysia app.

All deposits are final and non-refundable once processed. mbi23 is not responsible for any delays caused by third-party payment systems. The minimum deposit amount is RM 20 per transaction, while the maximum amount depends on the selected payment method.

Mbi23 is committed to processing withdrawals quickly and efficiently. All withdrawals requested by members who have completed the KYC process will be processed within 5 to 15 minutes on standard business days.

The withdrawal conditions that must be met are as follows:

• KYC identity verification must be completed before your first withdrawal request can be processed.
• The minimum withdrawal amount is RM 50 per transaction.
• Withdrawals must be made to a bank account or e-wallet registered in your own name.
• If a bonus has been received, the associated wagering requirements must be fulfilled before a withdrawal is permitted.
• Mbi23 reserves the right to request additional proof of identity before approving withdrawals that exceed a certain amount.

For withdrawals involving large amounts or exceptional circumstances, mbi23 reserves the right to take additional processing time of up to 3 working days to complete the required security checks. This is part of our protective measures against fraud and money laundering.

Mbi23 offers a wide range of exciting bonuses and promotions for both new and existing members. Each promotion is subject to its own terms and conditions as stated on the Promotions ours. The following general guidelines apply to all bonuses:

• The welcome bonus is only available to new members making their first deposit.
• Each bonus is subject to rollover clearly stated before the bonus is activated.
• Bonus funds may not be used to fulfil the wagering requirements of another bonus simultaneously unless otherwise stated.
• Mbi23 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.
• Abuse of the bonus system, including the use of multiple accounts to obtain bonuses, will result in bonus cancellation and further action against the account in question.

All games available on the mbi23 platform are operated using a Random Number Generator (RNG) that has been certified and audited by an independent third party. This ensures every game outcome is fair, random, and free from any manipulation.

Players are responsible for understanding the rules of each game before playing. mbi23 is not liable for any losses arising from a player's failure to understand the game rules. In the event of any technical malfunction or disruption during gameplay, mbi23 reserves the right to:

• Cancelling the affected game rounds and returning the original bets to the players.
• Resuming the round from the point of interruption where sufficient data is available.
• Making final decisions based on server records stored in our system.

Outcomes from mbi23's server records are final in all dispute situations involving game results.

To maintain a safe and fair gaming environment for all members, mbi23 strictly prohibits the following activities:

• Use of automated software, bots, or third-party tools to play or interact with the platform.
• Hacking, unauthorized access attempts to the system, or any activity that may compromise the integrity of the platform.
• Involvement in money laundering, fraud, or any other illegal activity.
• Selling, transferring, or sharing your account with any other party.
• Exploiting bugs or technical vulnerabilities on the platform for personal gain without reporting them to mbi23.
• Providing false or misleading information during the registration or KYC verification process.

Mbi23 uses an advanced monitoring system to detect suspicious activity. Any violation of these rules will result in immediate action, including account suspension or closure without any refund.

Mbi23 reserves the right to suspend, restrict, or close any account at any time without prior notice if there is reasonable cause to believe a breach of these Terms has occurred. Grounds for such action include:

• Failed identity verification or inaccurate information.
• Suspected fraudulent activity or money laundering.
• Violation of any rules stated in these Terms.
• Requests from legal authorities or regulators.
• Holding multiple accounts or abusing the bonus system.

In cases where an account is closed due to a violation, mbi23 reserves the right to withhold the remaining balance until the investigation is complete. If the investigation confirms no violation has occurred, the valid balance will be returned to the original payment method.

Members may also close their own account at any time by contacting our customer support team via live chat on the platform.

The mbi23 platform is provided on an "as is" and "as available" basis. While we strive to ensure the platform operates smoothly at all times, mbi23 makes no specific guarantee that the platform will be entirely free from technical disruptions.

Mbi23 shall not be liable for:

• Any indirect, incidental, or consequential losses arising from the use of the platform.
• Losses arising from internet connection disruptions or issues with the user's device.
• Any game outcomes that occurred during a recorded technical disruption in the system log.
• Loss or damage to data caused by events beyond our reasonable control.

In all circumstances, mbi23's maximum liability to any user is limited to the amount deposited by that user within the 30 days preceding the claim.

Mbi23 takes your personal data protection seriously. All information you provide during registration and platform use is collected, stored, and processed in accordance with Privacy Policy our detailed terms.

In summary, mbi23 uses your personal data to:

• Verifying identity and fulfilling legal compliance requirements.
• Processing deposits, withdrawals, and other financial transactions.
• Providing effective and relevant customer support.
• Sending relevant promotional information, subject to your preferences.
• Detecting and preventing fraud and suspicious activity.

Mbi23 will not sell, rent, or disclose your personal data to third parties for marketing purposes without your consent. All data is stored on servers protected with industry-grade encryption.

Mbi23 reserves the right to amend, modify, or update these Terms and Conditions at any time in response to business needs, legal changes, or platform improvements. Any changes take effect immediately upon publication on this page.

It is your responsibility to review this page periodically to stay informed of the latest version of the Terms. Notice of significant changes will be sent via email to the address registered in your account.

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or relating to these Terms shall first be resolved through good-faith negotiation. If negotiation fails, the dispute shall be referred to arbitration or a court of competent jurisdiction.

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be interpreted to the minimum extent necessary to make it enforceable, and the remaining provisions of these Terms shall continue in full force and effect.

If you have any questions, confusion, or concerns regarding these Terms and Conditions, the mbi23 support team is available to assist you 24 hours a day, 7 days a week.